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Frequently Asked Questions

Here are some of the frequently asked questions for you.

What if I receive more or less than I ordered?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

What type of payments do you accept?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

What if I receive more or less than I ordered?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

What if I’m unhappy with my order?

We take great care to ensure you have multiple opportunities to review and approve your colors and artwork before your order is put into production. This allows us to ensure your order is produced to your exact specifications. Therefore, all sales are considered final and items cannot be returned or refunded. We want you to be satisfied, so if for some reason you’re unhappy with your order because the product is defective or there is an error in the decoration, please contact support@swag.com within 30 days of your order delivery date, and we will work with you to resolve the issue to the best of our ability.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

How do I create an account on your website?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

Do you only design for trampoline parks?

No, our custom-branded Grip Socks not just serves the Family Entertainment Centres but also to various industry sectors. These include water parks, healthcare, soft play, inflatable parks, exercise classes, gymnastics groups, and more.

We understand your concern. Safety and quality is our top priority and we carefully design each sock tailored to your specific needs. Please contact us for personalized recommendations tailored to your specific needs.

The minimum order quantity is 500 to 2500 pairs, if there are any specific requirements contact our team.

The optimal quantity depends on your venue’s size, foot traffic, and promotional objectives. Contact our team to discuss your requirements and receive tailored recommendations.

Our socks come in various sizes to accommodate different age groups and foot sizes. Please refer to our sizing chart for accurate measurements.

Our socks are crafted from high-quality, durable materials to ensure comfort, performance, and longevity.

We offer a range of thread colors to match your brand identity or design preferences. Contact us to explore our color options.

Absolutely! We offer customization options, including adding your logo or design to our products for brand promotion.

Not at all! Our team can assist you in finalizing the size breakdown according to your design specifications.

Yes, we offer the flexibility to customize sock colors according to size requirements.

We offer Virtual mock ups for free. Contact us for more details.

We have over 8 colors and styles which are ready to ship from our warehouse to meet your immediate needs. Contact us to inquire about available colors.

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SOCKS

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How to measure?

1. Place Paper

Place a piece of paper on a flat hard surface (e.g. the floor) with the short edge against a straight edge (e.g. a wall).

2. Place Foot

Place your foot on the paper, ensuring your heel is pushed against the wall, your weight should be on the foot you are measuring.

3.Trace Foot

Using a pencil at a 90-degree angle draw around the entire foot. Repeat on the other foot.

4.Measure foot length

Using a ruler measure the drawing from your heel to the tip of your longest toe, this is your foot length.

Use the measurements taken with the size guide to identify your shoe size.

– Please measure bare foot.

– We recommend measuring both of your feet as often one can be larger than the other.

– Please be aware your longest toe may not always be your big toe.

– Please use the larger size when making your selection.

– If you are between sizes we recommend sizing up.

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